Card Replacement

3. Card Replacement

My name and/or IC number is incorrect. Can I get a replacement card? / Nama dan/ atau nombor IC saya tidak betul. Bolehkah saya mendapatkan kad ganti?

We apologized that you may have encountered this issue. Yes, you are able to get your Kenyalang Gold Card replaced at your nearest Pejabat Kebajikan Masyrakat Bahagian (PKMB) office. Please ensure that you bring your misprinted Kenyalang Gold Card and MyKad to request for the replacement card.

Kami meminta maaf kerana anda menghadapi masalah ini. Ya, anda dapat menggantikan Kenyalang Gold Card di pejabat Pejabat Kebajikan Masyrakat (PKMB) terdekat. Pastikan anda membawa Kenyalang Gold Card dan MyKad yang salah dicetak untuk meminta kad penggantian.

Why is there a printing error on my Kenyalang Gold Card? / Mengapa terdapat kesalahan percetakan pada Kenyalang Gold Card saya?

When applicants send in their physical forms, information on the forms are keyed in manually. During this process, illegible or unclear handwriting would increase the likelihood of human error.

Semasa pemohon menghantar borang fizikal mereka, maklumat mengenai borang dimasukkan secara manual. Semasa proses ini, tulisan tangan yang tidak dapat dibaca atau tidak jelas akan meningkatkan kemungkinan kesalahan manusia.

Where can we send in our cards to be replaced? / Di mana kita boleh menghantar kad kita untuk diganti?

You can send in your card to be replaced at your nearest Pejabat Kebajikan Masyrakat Bahagian (PKMB) office.

Anda boleh menghantar kad anda untuk diganti di pejabat Pejabat Kebajikan Masyrakat Bahagian (PKMB) terdekat.

You can refer to the list of PKMB offices here

Anda boleh merujuk senarai pejabat PKMB di sini

Please ensure that you bring your misprinted Kenyalang Gold Card and MyKad to request for a replacement card.

Pastikan anda membawa Kenyalang Gold Card dan MyKad yang salah dicetak untuk meminta kad pengganti.

How long does it take to get a new card replacement? / Berapa lama masa yang diperlukan untuk mendapatkan penggantian kad baru?

It takes 7 – 14 working days to process the replacement card as we must verify and update the details of Kenyalang Gold Card holder in the database before proceeding for card printing.

Memerlukan 7 – 14 hari bekerja untuk memproses kad penggantian kerana kami mesti mengesahkan dan mengemas kini butiran pemegang Kad Emas Kenyalang dalam pangkalan data sebelum meneruskan percetakan kad.